Refund Policy

Subscriptions

• Cancel anytime in the Billing Portal.
• After cancellation, you retain access until the end of the current billing period.
• No partial refunds for unused portions of a billing period.

Walkthrough Quota

Each subscription comes with a fixed monthly walkthrough quota (Sketch 1, Studio 10, Atelier 200). Unused walkthroughs do not roll over and are not refundable as cash. Failed generations on our side do not consume quota.

AI Output Disputes

If you are dissatisfied with AI output quality (render, walkthrough video, or tutorial video), contact support@coandaconsultiing.com. At our discretion we may re-run the generation or restore the walkthrough credit. We do not offer unconditional refunds for AI outputs.

How to Request a Refund

Email support@coandaconsultiing.com with: account email, order ID or charge date, reason for refund. We respond within 5 business days. Approved refunds are returned to the original payment method.

Disputes

Please contact support before opening a payment dispute. Disputes filed without prior contact may lead to account suspension pending investigation.